Shipping and Delivery Information

Digital Ticket Delivery

At, we exclusively offer digital delivery for event tickets. This means your tickets will not be physically shipped to your address. Instead, they will be securely delivered to your email inbox in a digital format.

How Digital Delivery Works

Here’s a simple overview of how our digital ticket delivery process operates:

  1. Order Confirmation: Following a successful purchase, you will receive an order confirmation email. This email acts as your official receipt and contains crucial details about your order.
  2. Ticket Delivery: Shortly after your purchase, you’ll receive a second email that includes your event tickets as PDF attachments. These PDF tickets contain all the essential information for your event, including the event name, date, time, venue, and a unique barcode.
  3. Printing and Mobile Access: You have the flexibility to either print your tickets and present a physical copy at the event or simply display the digital tickets on your mobile device. Just make sure the barcode is easily scannable at the event entrance.

What to Do If You Don’t Receive Your Tickets

While we strive to make sure you receive your tickets promptly, if you do not receive them within a reasonable timeframe, here are some steps to follow:

  1. Check Your Spam Folder: Occasionally, automated emails may be diverted to your spam folder. Please check your spam folder for the ticket delivery email.
  2. Contact Customer Support: If you haven’t received your tickets or encounter any issues, our dedicated customer support team is here to assist you. Reach out to us via email or phone, and we will swiftly address any concerns.

Cancellation and Refund Policy

Before making a purchase, please take a moment to review our cancellation and refund policy, as specific terms and conditions may apply to ticket purchases. We are committed to your satisfaction and aim to provide a seamless shopping experience. If you have any questions or concerns, please don’t hesitate to get in touch with our customer support team.

Your Satisfaction Is Our Priority

At, we are dedicated to ensuring you have a top-tier ticket purchasing experience. If you have any further questions or need assistance, our customer support team is here to assist you. Thank you for choosing us as your ticket provider, and we look forward to making your event experience exceptional.

About Us

DesignUp started with the idea of raising the design agenda within tech companies and tech-led businesses. To make tech, businesses, products and services thoughtful, human and humane, by Design.

DesignUp is volunteer-driven and community led. There are no full time salaried employees—we all have our day jobs. For us, DesignUp is a passion and unifying force.

Core Team

DesignUp’s core team includes Abhishu, Anindita, Baisam, Dharmesh, Jay, Lucky, Manu, Nikita, Nitesh, Narayan, Prabin, Saloni, Sima, Supriya & Tuhina.

Advisory Board

DesignUp Advisory board, constituted in 2018, has Katja Forbes, Vandana Abraham and V Shivakumar on the team.


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